FAQ

Our online website remains open for orders on all of our products during the national lockdown. As of now, all of our showrooms are open.

Should you need help locating a showroom near you, click here.

Further information on the government's risk adjusted lockdown strategy can be found here: https://sacoronavirus.co.za/covid-19-risk-adjusted-strategy/

During the level 1 lockdown, all Bedland products that are purchased on our online store and in-store are currently eligible for delivery and collection.

At Bedland, the safety of our employees and our customers is incredibly important to us. We have set up sanitising stations at the entrances of all of our showrooms, as well as have sanitiser available throughout the store. All of our staff are required to screen themselves at the beginning of the day, wear their masks all day, as well as wash their hands and sanitise regularly. We require all customers to wear their masks and sanitise upon entering our showrooms.

With regards to deliveries, we are working hard to ensure that we can carry out safe deliveries to protect both our drivers and customers. Masks and sanitisers will be used by all delivery personnel and social distancing will be observed.

Yes, however cancellation of laybys will carry an admin fee of 10%. Storage fees may be charged on laybys completed after the 60 day period. Late cancellations of laybys will carry an additional 5% penalty for every 30 days overdue.

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or on demand items. These items may incur a cancellation charge.

Customers are able to cancel their order within 3 days of being placed if the order has not already been dispatched. Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting support@bedland.co.za or calling 031 702 9036.

Any cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery, you have 7 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 7 working day period Bedland reserves the right to refuse a return or exchange.

All custom orders have a 50% non-refundable amount should there be a cancellation / Exchange.

You can email us on support@bedland.co.za or by calling 031 702 9036 within 7 working days of receiving your order.

If you have forgotten your password, simply click on the “Lost password” link on the login page. We will then e-mail you a link where you can reset a new password.

If you have a query about an online purchase, you can email us on support@bedland.co.za or call our head office on 031 702 9036. If your query is regarding your personal online purchase, please have your invoice number/order number ready.

Please contact your nearest store and they can assist you. Store details can be found on our Store Locator page. If it’s regarding an order, please ensure that you have your invoice number / order number ready.

Please contact your nearest store and they will be able to advise you on stock availability, as well as assist you with placing an order if there is no stock currently available. Each stores contact details can be found on our Store Locator page.

The Leather Gallery head office is in Riverhorse Valley Business Estate, Newlands East, Durban, 4017. You can email us on support@bedland.co.za or you can call our head office on 031 702 9036.

Each stores contact details can be found on our Contact Us page. Alternatively, you can contact us on support@bedland.co.za